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New Technology
We are a big believer in new technology to improve all aspects of the business to ensure the smooth and efficient flow of data to and from the client and to the engineers that carry out the work. This is why we use one of the most advance systems available to process and hold data, 1-2 Access ServiceMax. This software controls all aspects of the work undertaken from client details, parts required, job status through to completion.
http://www.1-2-access.com
We have recently worked on a new type of operating system with O2 to jointly produce a package that will enable real time work allocation from the office to operational engineers, including job closure. This will be a great benefit to all clients as job data is available within minutes as the details are sent back to base as soon as a job is complete. If the engineer encounters any difficulty on site the hand held terminal provided is also a GSM phone and so the details are passed over in this more traditional method based on an XDA solution
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